Refund Policy
Effective as of: September 22, 2026
At Fishing Advent Co, we want you to be completely satisfied with your "2026 Fishing Lure Advent Calendar" purchase. If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@finishingadventcalendar.com within 30 days of delivery. Please include your order number and the reason for the return.
- Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Package Your Item: Securely pack the item in its original packaging, including all accessories, and clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Send the package to the address provided in the return instructions.
3. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive the returned item.
- Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items that have been used, opened, or are not in their original condition and packaging.
- Personalized or customized items.
- Clearance or final sale items.
- Gift cards.
- Products that are intimate or sanitary goods (e.g., certain hygiene products, if applicable).
6. Damaged or Defective Items
If you receive a damaged or defective "2026 Fishing Lure Advent Calendar," please contact us immediately at support@finishingadventcalendar.com within 7 days of delivery. To help us resolve the issue quickly, please provide:
- Your order number.
- A description of the damage or defect.
- Photographic evidence of the damage or defect.
Upon verification, we will offer you a free replacement or a full refund, including any original shipping costs. We will cover the shipping costs for returning the damaged/defective item, if required.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@finishingadventcalendar.com. If you wish to exchange an item for a different product, please follow the return process for the original item and place a new order for the desired item.
8. Late or Missing Refunds
If you haven’t received a refund yet, please take the following steps:
- Check your bank account again.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@finishingadventcalendar.com.
9. Contact Information
For any questions regarding our Refund Policy, please contact us at:
Email: support@finishingadventcalendar.com
Website: https://finishingadventcalendar.com